THE GLUVNOR LTD (hereinafter referred to as “we” or “the Company”) values the protection of its customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, or use our website and purchase women’s denim apparel.
We operate an online retail business in the UK, primarily serving customers in Europe.
- Information Collection
When you browse the website, create an order, contact us, or use our services, we may collect the following information:
Name and contact details;
Billing and delivery address;
Telephone number and email address;
Order information, purchase history, and after-sales information;
Necessary technical information generated during website use;
Inquiries, feedback, and other information you voluntarily submit to us.
We collect personal information only to the extent necessary to provide website shopping, order processing, customer service, and related services.
- Use of Personal Information
We may use the information we collect to:
Process and fulfill your orders;
Arrange product delivery;
Provide customer support and after-sales service;
Process returns, refunds, and order-related requests;
Send you order-related notifications;
Improve the website and shopping experience;
Prevent fraud, abuse, and unauthorized transactions;
Fulfill applicable legal and regulatory obligations.
We will not use your personal information for purposes unrelated to the purpose for which it was collected.
- Payment Information
The website may offer credit cards, debit cards, and other online payment methods.
Payment transactions may be processed by third-party payment processing services such as Stripe. During the payment process, relevant payment information will be processed in accordance with the security standards applicable to the payment service provider.
THE GLUVNOR LTD does not proactively retain complete bank card numbers or bank card security verification codes. Payment service providers may process relevant payment information in accordance with their own privacy policies and security requirements.
- Information Sharing
Where necessary to provide website services, we may share essential information with the following types of service providers:
Payment processing providers;
Logistics and delivery providers;
Website hosting and maintenance providers;
Customer service providers;
Legal, regulatory, or governmental authorities (where required by law).
We will not sell or rent customers’ personal information.
- Information Retention
We will retain personal information as needed for business purposes and in accordance with applicable UK and European data protection laws.
Different types of information may have different retention periods. Orders, transactions, and financial records are generally retained for the period required to meet legal, tax, and accounting requirements.
When personal information is no longer reasonably necessary for business or legal retention, we will take appropriate steps to delete, anonymize, or securely process the relevant information.
- Cookies
Our website may use cookies and similar technologies to help the website function properly, remember user settings, process shopping carts, and understand website usage.
Some cookies may be set by third-party service providers. You can manage or delete cookies through your browser settings, but disabling some cookies may affect the normal use of some website functions.
- Data Security
We take reasonable management and technical measures to protect customer personal information and reduce the risk of unauthorized access, use, modification, or disclosure.
However, please note that internet data transmission cannot be guaranteed to be absolutely secure, and therefore we cannot guarantee that information transmitted via the internet will be risk-free under all circumstances.
- Data Protection Rights of Customers in Europe
If you are located in the UK or the European Economic Area and are protected by applicable data protection laws, you may have the following rights under the law:
Access to your personal information;
Request correction of inaccurate information;
Request deletion of personal information if conditions apply;
Restriction of personal information processing if conditions apply;
Objection to specific data processing if conditions apply;
Request access to personal information in a portable format if applicable;
Withdraw consent to data processing based on consent.
To exercise these rights, please contact us through our customer service contact information.
- Information on Minors
Our website is primarily aimed at consumers with independent shopping and purchasing power. We do not knowingly collect personal information from minors.
If you believe that a minor has submitted personal information to us, please contact us so that we can take appropriate measures.
- Third-Party Websites
Our website may contain links to third-party websites or services. Third-party websites have independent privacy policies and data processing rules.
When you visit a third-party website, its personal information processing activities are not directly governed by this Privacy Policy. We recommend that you review its privacy policy before using related services.
- Privacy Policy Updates
We may update this Privacy Policy based on business changes, website function adjustments, or changes in applicable laws and regulations.
The updated version will be posted on this page, and the effective date displayed on the page shall prevail.
- Contact Us
If you have any questions about this Privacy Policy, personal information processing methods, or data protection rights, please contact us:
Company Name: THE GLUVNOR LTD
Business Type: Online Retail of Women’s Denim Apparel
Email: info@thegluvnor.shop
Country of Registration: United Kingdom