THE GLUVNOR LTD is a UK-based online retailer specializing in women’s denim apparel, offering online shopping services to customers across Europe.
We want every customer to have a positive shopping experience. If you are not satisfied with the women’s denim apparel you received, you can apply for a return according to the following return policy.
I. Return Period
Customers can contact us to apply for a return within 30 days of receiving the goods.
To request a return, please contact us via customer service email within the return period and provide:
Order number; Item name; Reason for return; Recipient’s name and contact information.
We may not be able to accept return requests submitted after the specified period, unless otherwise stipulated by applicable law.
II. Opened Items Can Be Returned
Even if the item has been opened, it can still be returned, provided it meets the requirements of this return policy and applicable law.
Customers may open the packaging to inspect the item, but we recommend against excessive use, washing, alteration, or damage that would affect resale.
If the goods have been used, resulting in a decrease in value due to exceeding the necessary inspection scope, we may process the refund amount accordingly in accordance with applicable laws.
Your legally entitled consumer right to return goods shall not be unreasonably restricted by this clause.
III. Requirements for Returned Goods
To facilitate smooth return processing, goods should, in principle, be:
Intact;
No obvious human-caused damage;
No alterations, cutting, or other treatments;
Retain the original packaging and related accessories if possible;
Include order information.
If the goods have quality issues, you received the wrong goods, or the goods were damaged during transportation, please contact us as soon as possible after discovering the problem.
IV. How to Apply for a Return
To return goods, please contact us first through the following methods:
Customer Service Email: info@thegluvnor.shop
Please indicate the following in the email:
Subject: Return Request + Order Number
After confirming the return request, customer service will provide you with specific return instructions.
Please note: The return address will not be publicly displayed on the website.
After submitting a return request, please contact us first to obtain the currently valid return address and return operation instructions. Please do not send items to any other address without confirmation, as this may affect the return processing.
V. Return Address
Address: 212 Upper Road, Kennington, Oxford, England, OX1 5LR
VI. Return Shipping Costs
If the return is due to personal reasons, such as dislike of the item, incorrect size, or a change of purchase intention, the return shipping costs are generally borne by the customer, unless otherwise stipulated by applicable law.
If the item has quality issues, the wrong item was sent, or there are other problems caused by us, we will handle the relevant return costs according to applicable policies and laws based on the specific circumstances.
VII. Return Review
After receiving the returned item, we will check its condition and confirm whether it meets the return conditions.
Return review is usually completed within 1–3 business days after receiving the item.
VIII. Refund Time
After the return review is approved, we will process the refund using the original payment method.
Refund processing time: Usually 3 business days.
Actual arrival time may vary depending on the processing speed of banks, credit card institutions, or third-party payment service providers.
IX. Incorrect or Damaged Goods
If the goods you receive do not match your order, or if the goods are visibly damaged upon receipt, please contact us as soon as possible.
Please provide:
Order number;
Product photos;
Outer packaging photos (if applicable);
A brief description of the problem.
We will verify the situation and provide an appropriate solution based on applicable law and the specific circumstances.
X. Consumer Legal Rights
This return policy does not affect mandatory rights granted to consumers under UK and applicable European consumer protection laws.
If the law grants you specific rights regarding cancellation, returns, refunds, or product quality, these rights take precedence over any content in this policy that is inconsistent with the law.
XI. Contact Us
If you need to apply for a return, check the refund status, or obtain a return address, please contact us:
Email: info@thegluvnor.shop
Tel: +44 7771 923938